Frequently Asked Questions
We charge 1 credit per profile if we are able to find at least one valid email, otherwise we do not charge any credit. If a profile has several emails, we only charge 1 credit.
Our system automatically detects it and you are not charged again, also profiles are not duplicated, the system will automatically update the profile data if necessary.
Yes, we verify the 100% of the emails to make sure they are deliverable and updated, so you don't get any bounce.
Normally we are able to find valid emails in 70%-80% of the profiles depending on the profile details, industry, geographic region, etc.
We are able to retrieve personal phones in roughtly 20%-25% of the profiles. This is contantly improving.
No, credits are charged when we find, classify and validate emails.
Yes, the application only allows you to add profiles from Linkedin using the SalesQL extension, we do not offer any internal prospector system.
Not yet, we are working to allow you to upload and enrich your own data.
You can cancel, upgrade or downgrade your account anytime. If you upgrade or downgrade your account you will keep your current credits.
On a monthly plan, we provide new credits at the beginning of every monthly cycle and unused credits will not roll over.