Privacy Policy

SalesQL helps businesses connect with each other by providing web applications, browser extensions, and other online services.

We are committed to respecting everyone's privacy and design our services with this goal in mind in accordance with European Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“GDPR”) and applicable data protection laws.

In order to satisfy our customers’ expectations and to ensure the respect of data subjects’ rights, we regularly improve internal processes.

This Privacy Policy describes what data we collect and how we process it. If you have any questions, please reach out, we'll be glad to help: info (at) salesql.com

This Privacy applies to all services offered by SalesQL including:

  • The web platform

  • Our public API

  • The Chrome extension

  • G Suite addons

What information does SalesQL collect?

  • When you are on our website

    When you're using our website, we track your usage which includes statistics such as which pages you visit and how long you look at them. This information may include but is not limited to IP address, geolocalisation information, browser type and information about the use of our website, including a history of the pages you view.

    If you create an account, we ask information such including but not limited to: your email, you name or what company you work for. All this information is used to personalize your experience or send you onboarding emails and invoices. In cases of high-risk of fraud, we might ask for a phone number for verification purposes (we never use it for marketing purposes). If you become a paying customer, we will collect your payment card information.

  • When you use our services

    Whether it is through the API, the website, G Suite add-ons, or the browser extensions we provide; we monitor your usage, and log requests that you make. Those logs can include IP address, geolocalization information, browser type, etc. We destroy those logs at the latest after 3 months.

    When using our services, you might send us some data or data files.

  • When you contact our support

    If you reach out via email or chat, we keep conversations and other data you might send during those exchanges. When you delete your account, those conversations are removed after a period of up to 6 months.

  • When someone uses our mail tracking service

    Our users can send emails through our platform and get tracking information on them. We’ll let them know if we think their emails have been opened, where and how many times.

    To offer these features, we store some information regarding the identification of emails such as the subject of the email, the date and time in which the email was sent and information of the recipient(s) but we don’t store the body of the concerned email. When possible, we store the data in a pseudonymized form as much as possible.

    We also may store the location of the person opening the emails using IP addresses. To respect their privacy, the IP addresses collected this way are pseudonymized.

  • When we parse public web data

    We use servers to look at publicly available online pages and process business data on them. Only public pages are looked at and only publicly available online data that can be found by a search engine are indexed by our servers. If a website, via a robots.txt file, asks crawlers not to look at the content, we respect this indication. Our robots view systematically the robot.txt file before exploring and indexing the public data available on the website. We are not responsible for the privacy policies and practices of other websites.

    On those public pages, we look for business data such as names, professional emails, social networks URLs, etc.

How we use your data

  • To provide ours services

    When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to SalesQL. This way, you can have an account on our website, save and process leads, invite other team members, etc.

  • To improve the User Experience

    We're looking at usage patterns and various statistics to understand what to improve on SalesQL. This includes, for example, doing A/B testing on new features.

    We’re also using the data that goes through our services to improve the services themselves. We only use this information to validate data we already have or that is being supplied by a user, not to enrich our databases.

  • To inform businesses regarding content that is publicly displayed online

    To provide the service, we also give you access to the publicly accessible business data we have indexed. It is important for our users' (and the businesses they work for) to have access to the business data already shared on the web. This helps them discover relevant contacts within companies they want to reach out to.

  • To offer customer support

    We provide customer support via email or chat, to help you take full advantage of our service or fix any problem you encounter.

  • To fight fraud

    There are always bad actors on the web: We actively fight credit card fraud and misuse of our services.

  • To market new services

    Regularly, we launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.

Your Rights

You have the following rights in relation to the personal data that we hold about you:

  • To access your personal data, and some related information as described in the section below “know if we have information concerning you and what that information is”

  • To require any inaccurate personal data to be rectified, completed including by means of providing a supplementary statement

  • To require us to delete the personal data in certain circumstances

  • To require us to restrict or block the processing of your personal data in certain circumstances (when processing is restricted, we can still store your personal data, but may not use it further)

  • To obtain from us your personal data, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal data directly to another person where it is technically feasible to do so

  • To object to our use of your personal data for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal data (and require them to be deleted) in some other circumstances

  • Where we are processing your personal data based on your consent to such processing, to withdraw your consent at any time

Update, correct and delete your information

If you're a direct user of our service, you can log in to your account and update your information directly there.

If your business data was found online, you can contact us to update or delete it.

Know if we have information concerning you and what that information is

In particular, you have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and the following information:

  • If you're in our database

  • Exactly what data we hold

  • The purposes of the processing

  • How long the data will be kept

  • Where exactly on the web that information has been found

  • All other information as mentioned in article 15 of the GDPR

  • To get started, reach out at info (at) salesql.com.

Disable the processing and permanently remove all of your data

If you’re a user of our service, you can log in to permanently destroy your account.

If your business data was found online, you can contact us to update or delete it.

If you have any concerns, please reach out first so we can have a chance to help. If you feel we’re not doing enough, you have the right to contact your local supervisory authority.

Services helping us manage your data

To provide our services, we rely on other companies that can partially manage your data. We carefully select our providers to ensure the privacy and security of your data. Our biggest providers are:

  • Amazon Web Services

  • Google Cloud

  • OVH

  • Cloudflare

Duration of the processing

For users of our service, we process your data as long as your account stays active and after 3 years of inactivity. Once your account is deleted or after 3 years of inactivity, we remove almost everything within a few days and all remaining artifacts within 3 months. If you’ve paid for SalesQL, we might keep some information regarding your company for longer to comply with our legal obligations.

If your data was found online, we process it as long as it stays online. We make sure to regularly come back where we found it, if it isn't there anymore or if we believe that your personal data that we hold is inaccurate, we remove it from our databases and stop all processing.

Securing your data

We take the security of the data we manage very seriously and always try to keep our methods up-to-date.

The servers we use to store and process personal data are exclusively in the European Union.

Cookies Policy

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices.

SalesQL uses cookies to recognize you when you're using our services and give you the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies for the purposes we describe in this policy.

Where do we use cookies?

We may place cookies on your computer or device, and receive information stored in cookies, when you use or visit our website.

What types of cookies do we use?

  • Authentication

    If you're signed in to SalesQL, cookies help us recognize your devise and personalize your experience accordingly.

  • Research, analytics and fraud prevention

    We use cookies to better understand how people use SalesQL so that we can improve our service.

  • Advertising

    We may install tracking from advertising networks such as Facebook or Google in our services. The data collected by these networks lets us target ads to ours users and precisely measure their performance.

Do other parties use cookies in connection with SalesQL?

Yes, we allow a few trusted partners to use cookies in our services. Here is the current list of the third-parties using cookies on SalesQL services.

  • Google Analytics

  • Crisp

  • Mixpanel

  • Intercom

  • Stripe

  • SmartLook

How to take control of your cookies?

You can remove or block certain cookies using the settings in your browser. If you choose to reject cookies, you may still use our services though your access to some functionality and areas may be restricted.